Privacy policy
At SYNCE, we value your privacy. In this privacy policy, we explain which personal data we collect, why we collect it, and how we handle it with care.
1. Who is responsible for your data?
Trade name: SYNCE
Chamber of Commerce (KvK) number: 87675110
Business address: Baileystraat 16H, 8013 RV Zwolle, The Netherlands
Email: info@syncenutrition.nl
SYNCE is responsible for the processing of personal data as described in this privacy policy.
2. Which personal data do we process?
We only process personal data that is necessary for our services. This may include:
- First and last name
- Address details
- Email address
- Phone number (if provided)
- Payment details
- IP address
- Order and payment history
- Data about your activities on our website
3. What do we use your data for?
We use your personal data only for the following purposes:
- Processing and delivering orders
- Handling payments
- Sending order and shipping confirmations
- Customer service and answering questions
- Legal obligations (such as administration and taxes)
- Improving our website and services
We do not use your data for automated decision-making or profiling.
4. Retention periods
We do not keep personal data longer than necessary for the purpose for which it was collected, unless we are legally required to keep it longer (for example, for financial administration).
5. Sharing personal data with third parties
SYNCE does not sell your data to third parties.
We only share personal data with parties involved in our services, such as:
- Payment providers
- Shipping carriers
- IT and hosting providers
We enter into data processing agreements with these parties to protect your data.
6. Cookies
Our website uses functional and analytical cookies. These ensure the website works properly and help us understand how the site is used. Where required, we ask for consent to place cookies.
7. Data security
We take appropriate technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access.
8. Your rights
You have the right to:
- Access your personal data
- Have your data corrected or deleted
- Object to processing
- Have your data transferred (data portability)
- Withdraw previously given consent
To exercise these rights, you can contact us via info@syncenutrition.nl.
9. Complaints
Do you have a complaint about the processing of your personal data? Please contact us first. You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
10. Changes
SYNCE reserves the right to change this privacy policy. The most up-to-date version is always available on our website.
